Crime Intelligence Team Leader Full Time

PURPOSE OF ROLE:

The purpose of the role is to lead the Crime Intelligence team and form effective relationships with Policing to deliver successful outcomes from Crime Intelligence investigations on events caused by external people in the Boots estate.

KEY RESPONSIBILITIES:

Undertake monthly 1 to 1 performance meetings with team members to review their performance and discuss what development is required to maximise their potential and deliver against key performance indicators (KPI’s)
Take overall accountability for delivering against KPI’s, reviewing performance against them, analysing themes, and then taking action to address shortfalls in performance.
Monitoring the quality and accuracy of the team investigations to ensure that the team has the best chance of delivering positive outcomes, where coaching needs are identified ensuring these are addressed.
Undertaking lessons learned reviews following decline decisions on Opal referrals to ensure that future referrals have a better chance of success.
Monitoring workload across the team to ensure prioritisation of events linked to top 10% of offenders, suspects in custody, and high culpability offenders i.e. using weapons/violence; then ensuring the team attach evidence accurately and of high quality so they can be used in court prosecutions.
Building and maintaining effective relationships with Police, Opal, and Business Crime Partners.
Taking primary responsibility for updating Boots management team on performance, top investigations, and also responding to requests from information from Boots Management
Writing and undertaking a quarterly review of Standard Operating Practices (SOP’s) for the team so that the one best, most effective and efficient way of doing things are documented for reference and training.
Taking responsibility for data protection of the work undertaken by the Crime Intelligence Team, following all Boots policies to ensure compliance.
Lead meetings with client and external agencies, to create a singular point of contact for consistency.
Maintain quality control and sign off, for all reports/summaries provided to the client. Including but not limited to, Key Performance Indicator update (KPI’s), Offender Updates, Investigation Summaries, Safer Business Networks, Opal and Retailers Against Crime.
Take ownership and respond promptly to any complaints received about work undertaken by Crime Intelligence Investigators
Lead by example to instil a good working ethos amongst the team and create a positive working environment.

KEY SKILLS/KNOWLEDGE

Strong verbal and written communication skills to influence positive outcomes from Policing
Ability to influence and motivate team members to deliver against performance metrics
Ability to efficiently navigate IT systems and coach others on their use too
Attention to detail and focus on quality
Resilience and Agility to pivot quickly in the event of a new high value/volume offender(s)
Prioritising own workload and workload of others
Understanding of ASCONE and different crime definitions